Delete an Agent, Assign Agents to Tickets, Add an Agent, Edit an Agent and many more
Agents are the persons who handle tickets and work with customer problems. They perform a wide array of actions like responding to customers, editing ticket details, closing tickets, moving tickets between departments, etc. You can add as many agents in your AsuDesk account, based on the user licenses you have purchased. Agent management includes adding new agents, set permission or reset password for agents and edit the existing agents information.
As supervisor you can manage permissions for all Agents
Permissions are configured by Administrators / Supervisor. Agents are the bulk of the support staff. They are assigned tickets and interact with customers as needed to resolve support issues
Ticket creating by phone, web, email, social media and addional by chat
This way, no matter what channel the customer uses to contact the company (email, chat, social media, phone) the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.
Manage Tickets, edit tickets, assign tickets, set priorities etc etc.
A support ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests. And if the same customer reaches out again, the support agent will automatically have access to important information about that customer ...
Send and receive intern messages
Communication between support agents with the intern messaging system makes it easy to plan, handle, solving problems ...
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